POLICIES & PROCEDURES
BOOKING POLICIES
A 50% deposit is required to book and schedule studio time. The deposit will be charged at the time of booking. The remaining balance is due in full the day of your session and will be charged to the credit card we have on file.
Certain special packages set up by the Studio Manager will require payment in full at the time of booking.
All studio time officially booked on our calendar MUST be used within the time allotted. If technical difficulties do occur, it is the managements discretion to reschedule or provide unused hours in the future.
All payments are final and non-refundable.
RESCHEDULING POLICIES
Please notify Management 48 hours in advance if you need to reschedule.
If you notify Management to reschedule in LESS than 48 hours, the initial 50% deposit is forfeited. This action is required to prevent the loss of re-booking the Studio and the Engineer to another Client. Money spent beyond the initial 50% deposit that is not used, can go toward future studio time or bookings.
CANCELLATION POLICIES
If for any reason you need to cancel your studio time completely, please notify management immediately. For all cancellations, the initial 50% deposit is forfeited and non-refundable - no exceptions.
TARDINESS POLICIES
Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose sessions follow yours. Depending upon how late you arrive, your engineer will then determine if there is enough time remaining to start the session.
Regardless of the length of the session, you will be responsible to pay for the entire session.
Out of respect and consideration to your engineer and other clients, please plan accordingly and be on time.
BEFORE YOUR SESSION
We use Logic Pro X for tracking/mixing room. If you do not use Logic Pro X, be sure to upload or bring your stems to us before or on the day of your session.
You can use either a thumb drive or hard drive to bring in your session files or tracks. You also have the option of utilizing Dropbox or WeTransfer (please send to stoneinhouse2021@gmail.com). Many prefer to email files so they will be here upon arrival and you can spend more time in your session recording.
We encourage all of our clients to review a map of our location.
DURING YOUR SESSION
Editing your files, burning your music onto a CD and transferring your files are all done within your session time.
Your engineer will always provide an mp3 or wav file of your music during your session. If you would like your raw session files (Logic Pro X) as well, please bring your hard drive the day of your session so the engineer can provide them for you within your scheduled time. If you do not have a hard drive, the engineer can send your session files via Dropbox during your session’s scheduled time. If you request your session files after your session has commenced, there will be a minimum charge of forty dollars ($40) for us to put your session files on your hard drive OR send them to you via Dropbox. Files sent via Dropbox must be downloaded within 14 days of your files being uploaded into Dropbox.
Studio Drives will be cleared every six (6) months. To ensure that your files are not forever lost, be sure to obtain them during or soon after your session.
With your approval and entirely at your discretion, we may take a quick photo of your recording. Within 24-28 hours, we share this photo with an appropriate caption on our Facebook, Twitter and Instagram. We find that this promotional tactic not only helps our studio, but provides fantastic advertising of you as artist within the music industry.
AFTER YOUR SESSION
After your session, we encourage you to stay in touch with your engineer or producer for any edits or revisions needed. However, your engineer will not always be able to assist you in booking your next session. You can book studio time at steppingstonenewyork.com or call us at 845-658-2453.
We will be in contact with you via email and phone to ensure that you received the highest quality customer service while at Clear Track Studios. We often ask for a testimonial to publish on our website and further promote you as an artist in our community.
EDITS & REVISIONS
To recall a session, it can take up to 10-30 minutes just to be fully setup prior to doing any revisions. For this reason, there is a minimum charge of $40 for edits or mix revisions of any kind. Normal hourly rates apply for anything over 30 minutes worth of work. This policy excludes mix packages and bundles which will be specified upon booking.
GENERAL POLICIES & REGULATIONS
For the comfort of all staff and clients, please refrain from smoking inside the studio. Our designated smoking area is located behind the building.
All illegal drug substances and weapons of any kind that are harmful or disruptive are strictly prohibited inside Stepping Stone.
We reserve the right to deny entry or refuse business without refund, liability or compensation if the circumstances so require.
Stepping Stone's policies and regulations are subject to change without notice.
Use of Stepping Stone's logo on paper fliers, digital fliers, CD's, DVD's, banners or other promotional material is strictly prohibited without official written release by management.